Thank you for bringing this to our attention, and we’re sorry for the frustration you experienced. After looking into it, it appears your original email was caught in our quarantine filter, which prevented us from seeing it. While this is the first time we’ve been made aware of that issue, we take it seriously and are reviewing ways to ensure it doesn’t happen again.
Our sales team has already reached out to help start your return, and we truly appreciate your patience and understanding. We value feedback like yours—it helps us improve and continue providing the service our riders deserve.
Ride safe, and thank you for giving us the opportunity to make things right.
