Eagle Leather Warranty Policy

Our Commitment to Your Satisfaction

At Eagle Leather, we are dedicated to providing you with products of exceptional quality. Our comprehensive warranty is a testament to this commitment, covering all workmanship and manufacturer defects for 1-year on all products, and 2-Years on Eagle Leather Brand items.

Warranty Coverage

  • Craftsmanship and Materials: Includes all stitching, zippers, snaps, grommets, and protection against unnatural fading. Example: Unnatural fading refers to discoloration not typical under normal use conditions.
  • Exclusions: Natural fading, minor tears, and regular wear from daily use. Damage from external factors like improper cleaning or misuse.

Claim Process

For warranty claims, please contact us at 253-581-3220. Provide proof of purchase and a brief description of the issue. We aim for a swift and satisfactory resolution for all claims.

Alterations and Repairs

Need adjustments or repairs? Our on-site alterations team is ready to assist. For current service hours and turnaround times, please visit our Hours of Operation page or call us directly.

Store Information

Visit Us in Lakewood, WA:

Address: Eagle Leather, 10222 South Tacoma Way, Lakewood, WA 98499

Phone: 253-581-3220

Frequently Asked Questions (FAQs)

What does 'unnatural fading' mean in practical terms?
Unnatural fading refers to discoloration or color loss that occurs in a manner not typical with standard use and exposure. For example, premature fading due to manufacturing defects, as opposed to gradual color loss from regular wear and sunlight exposure.
How can I differentiate 'normal wear and tear' from a manufacturing defect?
'Normal wear and tear' includes the usual degradation of materials over time through everyday use. A manufacturing defect, on the other hand, is an issue that arises from a flaw in the product’s construction or material quality, such as a zipper malfunctioning or stitching coming apart under normal use conditions.
What steps should I follow if I need to make a warranty claim?
To make a warranty claim, please contact us at 253-581-3220 with your proof of purchase and a brief description of the issue. Our team will guide you through the process and aim to provide a swift resolution.

Policy Updates

We periodically review and update our warranty policy. Customers will be informed of significant changes via our website or direct communication.

Feedback

We value your feedback. If you have suggestions or comments about our warranty policy, please contact us.

Note: Our commitment to quality and customer satisfaction is unwavering, even as our policies adapt to better serve you.