FAQs
Popular Questions
What size should I order for my motorcycle gear?
What size should I order for my motorcycle gear?
For sizing, please refer to our size chart. If you have additional questions feel free to reach out: 253-581-3220
Are your leather products genuine leather?
Are your leather products genuine leather?
All our leather products are made from 100% real leather, built tough to stand up to the ride and keep you looking sharp.
Hides vary from Cowhide, to Buffalo, to Goat, to Lambskin.
How do I care for my leather jacket/gloves/boots
How do I care for my leather jacket/gloves/boots
To keep your leather gear in top shape, give it a good wipe down with a damp cloth after each ride. Condition it regularly with leather care products to keep it soft and prevent cracking. And always let it air dry naturally if it gets wet—avoid direct heat.
Do you offer custom sizing or tailoring services?
Do you offer custom sizing or tailoring services?
We don’t offer custom sizing, but we do have a wide range of sizes to fit most riders. If you need a tweak, a local tailor can usually help you get the perfect fit.
Are your helmets DOT certified
Are your helmets DOT certified
Yes, all our helmets meet or exceed DOT standards, so you can ride knowing you’re protected by gear that’s built to last.
Shipping FAQs
How do I track my order?
How do I track my order?
Once your order ships, we'll send you a tracking number. Just click the link in your email, and you’ll know exactly where your gear is on its journey to you.
What is the estimated delivery time for my order?
What is the estimated delivery time for my order?
Most orders arrive within 3-7 business days, but it can vary depending on where you’re located. We’ll give you a more accurate time frame when you place your order.
Do you ship internationally?
Do you ship internationally?
Yes, we do ship internationally. Just be aware that delivery times and costs will vary depending on your location. For more information view our shipping policy.
What are the shipping costs?
What are the shipping costs?
Shipping costs depend on your location and the size of your order. You’ll see the exact amount at checkout before you finalize your purchase.
Can I change or cancel my order after it's been placed?
Can I change or cancel my order after it's been placed?
We get orders out fast, so changes or cancellations are tricky. If you need to make a change, contact us ASAP, and we’ll do our best to help.
Return FAQs
What is your return/exchange policy?
What is your return/exchange policy?
We want you to be happy with your gear. If you’re not, you can return or exchange it within 30 days as long as it’s in new, unused condition with the tags still on.
Helmets must be returned within 7 days in unused condition.
How do I initiate a return or exchange?
How do I initiate a return or exchange?
Just reach out to our customer service team, and they’ll walk you through the process. We’ll get you set up with a return label and instructions.
Can I return or exchange items bought on sale?
Can I return or exchange items bought on sale?
Yep, sale items can be returned or exchanged too, as long as they’re in new, unused condition with the tags still on.
How long does it take to process a refund?
How long does it take to process a refund?
Once we receive your return, we work to process it within 24 hours. The time it takes for the refund to appear in your account may vary depending on your payment provider, but we’ll send you a confirmation as soon as we’ve processed it.
Store FAQs
Where are your stores located?
Where are your stores located?
Our main store is in Lakewood, Washington, at 10222 South Tacoma Way. We’re right in the heart of the Pacific Northwest’s riding community.
What are your store hours?
What are your store hours?
We’re open seven days a week. Monday through Saturday, we’re here from 10 AM to 6 PM, and on Sunday from 10 AM to 5 PM.
Do you offer in-store pickup for online orders?
Do you offer in-store pickup for online orders?
Yes, we do! Choose in-store pickup at checkout, and we’ll have your order ready for you at our Lakewood location.
Is parking available at your store?
Is parking available at your store?
Yes, we’ve got plenty of parking available right at the store, so you can easily drop in and check out our gear.
Payment FAQs
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and more. We’ve got plenty of options to make checkout easy for you.
Is my payment information secure?
Is my payment information secure?
Absolutely. We use industry-standard encryption and security protocols to ensure your payment information is safe and secure.
Do you offer financing or layaway plans?
Do you offer financing or layaway plans?
Yes, we offer financing through Shop Pay and other payment options. You can break down your purchase into easy payments—just select the financing option at checkout.
Discount FAQs
How can I use a discount code on my order?
How can I use a discount code on my order?
At checkout, just enter your discount code in the designated box and hit 'Apply.' Your discount will be automatically applied to your total.
Note that most discounts will not stack with existing sale prices.
Do you offer any special discounts for military or first responders?
Do you offer any special discounts for military or first responders?
Yes, we’re proud to offer special discounts for military personnel and first responders. Just show your valid ID in-store or contact customer service for more details on how to apply the discount online.
Are there any current promotions?
Are there any current promotions?
We often run promotions and special offers. To stay in the loop, check our website or sign up for our email newsletter to get the latest deals straight to your inbox.
Warranty FAQs
Do your products come with a warranty?
Do your products come with a warranty?
Yes, all our items come with a 1-Year Warranty, and Eagle Leather brand items are covered for 2 years. This is in addition to any manufacturer warranties.
Our warranty covers defects, but not general wear and tear.
How do I get a product repaired?
How do I get a product repaired?
If your gear needs a repair, contact our customer service team, and they’ll guide you through the process. We’ll make sure you’re back on the road as soon as possible.
Customer Service FAQs
How can I contact customer service?
How can I contact customer service?
You can reach our customer service team by phone, email, or through our contact form on the website. We’re here to help with whatever you need. For the fastest service call 253-581-3220 during our normal business hours to talk to a live person.
Do you have a live chat option?
Do you have a live chat option?
We offer live chat support when a team member is available. If the chat icon isn’t showing, please give us a call, and we’ll be happy to assist you.
