FAQ's

How do I know if an item is in-stock at your physical store?
Items available in store will have In-Store identifying them, out-of-stock items will either be hidden, or identified with out-of-stock, and items only available online will be identified with dropship.

What is dropshipping?
Dropshipping is a business model which involves ecommerce entrepreneurs selling products without ever having to carry any inventory. When a store owner receives an order from a customer, they simply contact the supplier, who will then ship the products directly from their warehouse to your customer’s door.

When will I get my order?
Depending on which carrier and shipping method you choose, it is usually 3 to 10 business days to receive your order. You will be provided with tracking information by email automatically through the system, but you may request it by phone as well.

When will you process my order?
We do our best to process your order the same day it’s received, however, it may not ship until the next day depending on the time the order was placed and the shipping carrier.

  • UPS usually picks up from us between 2 p.m. and 4 p.m. Pacific time Monday thru Friday, because we have daily deliveries.
  • USPS usually picks up from us between 10 a.m. and 2 p.m. Pacific time Monday thru Saturday.
  • FedEx usually picks up the next day, because we must call and schedule a pick up.

Why is my order delayed or cancelled?
In order to provide a safe online shopping experience, some orders will be flagged for review, or cancelled by the system.

If that is the order is flagged for review, we will first try to contact you by phone to verify the information provided, then by email if we are unsuccessful by phone.

If the order was cancelled, you will receive a system generated email informing you of the cancellation, and your card will not be charged. If you believe this is in error, please contact us by phone or email.

When will you charge my credit or debit card?
When you place an order, an authorization for the order amount is put on your card. The card is not charged until the order is processed.

A good example of why this is important is, an item you ordered goes out of stock before your order was processed and you choose to fulfil the order minus the one item. When the order is processed your card will only be charged the amount minus the item that was out of stock.

An exception will be if Eagle Leather starts to offer pre-orders. Because pre-orders can take 1 to 3 months or longer before being ready to ship, and credit card information may no longer be valid, we would charge the card at the time of the pre-order.

Is my credit card information safe when buying from Eagle Leather?
Yes. Our payment gateways use the latest security and encryption technologies to ensure your information remains private.

Can I use a Gift Card from Visa, Mastercard, Amex, or Discover for my purchase?
Due to the way these kinds of gift cards are formatted, an authorization may not be possible. However, PayPal may have a solution for you. Please visit PayPal’s How to pay with prepaid gift cards for information on how to use them for online purchases.

I cannot add items to my cart, see my cart, or access My Account?
Two common reasons for this are not accepting cookies, and not having JavaScript enabled. Make sure your browser is up to date, JavaScript is enabled, and you have accepted cookies. If after that you are still having an issue, please call 1-800-972-3572 for support.

What does order status mean?
Order status allows you to track your order during the fulfillment process. Changes to your order can be made up until the time the status changes to Order Processed. Once processed, it cannot be canceled or modified.

How can I tell if an item is in stock?
Once you select a size/color the stock information will be visible. If you don’t see what you are looking for, please give us a call at 1-800-972-3572, or send us an email to sales@eagleleather.com.

How do I know what size to order?
We do our best to keep our sizing information up to date, but it is a good idea to check the brand website for sizing, or give us a call at 11-800-972-3572, or send an email to sales@eagleleather.com and one of our experts will find the best fit for you.