How do I know if an item is in-stock at your physical store?
Items available in store will have In-Store identifying them, out-of-stock items will either be hidden, or identified with out-of-stock, and items only available online will be identified with dropship.
What is dropshipping?
Dropshipping is a business model which involves eCommerce entrepreneurs selling products without ever having to carry any inventory. When a store owner receives an order from a customer, they simply contact the supplier, who will then ship the products directly from their warehouse to your customer’s door.
When will I get my order?
Depending on which carrier and shipping method you choose, it is usually 3 to 10 business days to receive your order. You will be provided with tracking information by email automatically through the system, but you may request it by phone as well.
When will you process my order?
We do our best to process your order the same day it’s received, however, it may not ship until the next day depending on the time the order was placed and the shipping carrier.
- UPS usually picks up from us between 2 p.m. and 4 p.m. Pacific time Monday thru Friday, because we have daily deliveries.
- USPS usually picks up from us between 10 a.m. and 2 p.m. Pacific time Monday thru Saturday.
- FedEx usually picks up the next day, because we must call and schedule a pick up.
Why is my order delayed or cancelled?
In order to provide a safe online shopping experience, some orders will be flagged for review, or cancelled by the system.
If that is the order is flagged for review, we will first try to contact you by phone to verify the information provided, then by email if we are unsuccessful by phone.
If the order was cancelled, you will receive a system generated email informing you of the cancellation, and your card will not be charged. If you believe this is in error, please contact us by phone or email.
When will you charge my credit or debit card?
When you place an order, an authorization for the order amount is put on your card. The card is not charged until the order is processed.
A good example of why this is important is, an item you ordered goes out of stock before your order was processed and you choose to fulfil the order minus the one item. When the order is processed your card will only be charged the amount minus the item that was out of stock.
An exception will be if Eagle Leather starts to offer pre-orders. Because pre-orders can take 1 to 3 months or longer before being ready to ship, and credit card information may no longer be valid, we would charge the card at the time of the pre-order.
Is my credit card information safe when buying from Eagle Leather?
Yes. Our payment gateways use the latest security and encryption technologies to ensure your information remains private.
Can I use a Gift Card from Visa, Mastercard, Amex, or Discover for my purchase?
Due to the way these kinds of gift cards are formatted, an authorization may not be possible. However, PayPal may have a solution for you. Please visit PayPal’s How to pay with prepaid gift cards for information
on how to use them for online purchases.
I cannot add items to my cart, see my cart, or access My Account?
What does order status mean?
Order status allows you to track your order during the fulfillment process. Changes to your order can be made up until the time the status changes to Order Processed. Once processed, it cannot be canceled or modified.
How can I tell if an item is in stock?
Once you select a size/color the stock information will be visible. If you don’t see what you are looking for, please give us a call at 1-800-972-3572
, or send us an email to email@example.com
How do I know what size to order?
We do our best to keep our sizing information up to date, but it is a good idea to check the brand website for sizing, or give us a call at 1-800-972-3572
, or send an email to firstname.lastname@example.org
and one of our experts will find the best fit for you.
Q: How do I know what size to buy?
A: Measure around the thickest part of the thigh. Then use the size chart to find the closest fit.
Q: How do I measure myself for chaps?
A: Prepare a few things; a flexible tape measure or a string and ruler, a notepad or piece of paper, and something to write with. Next, wrap the flexible tape or string around the thickest part of the thigh. Then write down the measurement of the thigh. Use our size chart to find the closest match.
Q: What about the waist?
A: Because the waist is adjustable 2 inches smaller or larger in front, and up to 6 or more inches in the back, it's not as important as the thigh measurement.
Q: What about the inseam?
A: Most chaps have a 32 to 36-inch inseam and leather will not fray, so it can be trimmed to length
Q: How do I put my chaps on??
A: Start with the belt. Ideally you will be centered on the spine, and the buckle will be using the middle eyelet. Wrap them around the belt line of a standard pair pants.
Next unzip and unbutton each leg. Wrap the leg of the chaps from front to back between the legs and around to the side. Then zip them down and snap the snaps. Repeat for the second leg.
Give each leg a gentle tug down so they rest where they will after some walking around.
Q: My chaps are too long how do I adjust them?
A: It is best done with a partner, but you will want to prepare with a ruler and something that will leave a visible mark on the chaps.
Next put your chaps on and stand normally looking straight ahead, because if you bend to see it can cause the mark to be incorrect.
Have your partner put a mark on the chaps where they come together to be zipped and have them make a mark where the chaps meet the ground.
Take the chaps off and use the ruler to complete the mark across the chaps. Match it up on the other leg and repeat.
Now you need to make a choice, to cut or to hem?
If you cut them you will need a good pair of scissors and a way to secure the seam, although we punch a hole and use a rivet in our store, it may be more convenient to have it stitched. If you hem them, you will need some leather glue and turn them under where the mark is made.
Q: Can I return my chaps after they have been cut?
A: We suggest you wait to cut your chaps until you are sure you want to keep them. You can review our return policy here.
Q: What if the chaps I ordered do not fit?
A: We will gladly exchange or return you chaps within 30 days of purchase if the item meets our return / exchange criteria found here.
Curbside Pickup Information
Q: How does Curbside Pickup work?
A: Order online and select Curbside Pickup when selecting your shipping option. Get notified when your order is ready for pickup. Schedule your pickup. Call upon arrival. Stay in your car and we will bring your order to you.
Q: Can I change my Curbside Pickup order?
A: Yes. You will need to call so we can make the appropriate changes. Please note additional payment may be required.
Q: What if no one brings my products out to my car when I arrive at the store?
A: Please call to let us know you have arrived, and we will bring your order out shortly after.
Q: Who can pick up your order?
A: You or a person authorized by you. Please contact our store by phone so we can be prepared for it.
Also, we may request to see a form of ID in order to verify it is the right person.
Q: Can I cancel my Curbside Pickup order?
A: Yes. Please call our store to cancel your Curbside Pickup. If the cancellation is to have it shipped instead, shipping charges may apply.
Q: How do I return a curbside Pickup order?
A: Like any other Eagle Leather order, Curbside Pickup orders may be returned, and are subject to the terms and conditions of our Return & Exchange Policy https://eagleleather.com/policies/refund-policy.
Q: What is the address of your Curbside Pickup location?
A: 10222 South Tacoma Way, Lakewood, WA 98499
Q: What number do I call?
A: 1-800-972-3572, or 253-588-0582