Shipping policy

Eagle Leather Shipping and Delivery Policy

Shipping Within the Lower 48 States

• Free ground shipping: orders with a total of $69 or more, after discounts and before tax, ship free by ground service. Orders under $69 pay the shipping rate shown at checkout.
• Items we stock in our Lakewood store usually ship within 1 business day, Monday to Friday.
• Items that ship directly from our suppliers usually ship within 1 business day.
• Orders placed after the Friday cutoff or on a weekend start processing on Monday, excluding holidays.
• Orders with several items may arrive in separate shipments. We will let you know if that happens, or if there is an unexpected delay.
• We email your tracking number within 24 hours of shipment.

Carriers

• We ship most orders by UPS, USPS, or FedEx, with daily pickup at our store.
• Other carriers, such as DHL, are available on request and may add time because they need a special pickup.
• If you need a specific carrier, contact us before you order.

Estimated Delivery Times

• Ground: 5 to 7 business days after shipment (estimated, not guaranteed)
• 3-Day: by the end of the 3rd business day after shipment
• 2-Day: by the end of the 2nd business day after shipment
• Next Day: the next business day after shipment

Orders placed by 12:30 PM Pacific ship the same day, with carrier pickup by 2:30 PM Pacific. Weather, carrier issues, and holiday volume can cause delays. If you have a deadline, contact us before you order.

Shipping Beyond the Lower 48 States

Alaska, Hawaii, and U.S. Territories

• Orders usually ship by USPS. Please allow 1 to 5 extra business days for processing.
• Need it sooner? Contact us for options.

APO, FPO, and DPO

• We ship by USPS. Include the full recipient details: name, rank, unit, APO/FPO/DPO address, and 9-digit ZIP code.
• Processing may take an extra 1 to 5 business days.

International Orders

• International orders ship by USPS unless we arrange otherwise. Please allow 1 to 5 extra business days for processing.
• Customs, duties, and taxes: all import duties, VAT, and fees are your responsibility. If a package is refused or abandoned, those fees are deducted from your refund.
• Customs and required paperwork can cause delays outside our control.

Address Accuracy and Delivery

• Please check your shipping address before you place your order. Carriers charge extra for incorrect or incomplete addresses, and you are responsible for those charges.
• Changing a shipment in transit, or holding it for pickup, may cost $15 per shipment to cover carrier charges. This fee may change.
• Signature: usually not required, unless the item is high value or you request it before your order ships.
• Lost or stolen packages: once a carrier marks a package as delivered, we are not responsible for theft or loss. We will help you file a claim with the carrier, but we cannot promise a replacement or refund until the carrier's investigation is complete.

Order Changes and Cancellations

• To cancel or change an order, contact us as soon as possible. If it has not shipped yet, we will do our best to help.
• If your order has already shipped, we will send you return instructions.
• We do not take back-orders. If an item is out of stock, contact us for updates or alternatives.

Oversized, Hazardous, and Specialty Items

• Hazardous items such as chemicals and paint ship by ground to the lower 48 states only, and are labeled at checkout.
• Tires ship to the lower 48 states only.
• Oversized items such as ramps, fairings, exhausts, stands, rims, and seats usually ship by UPS Ground. If extra fees apply, we will contact you for approval before shipping.

Damaged, Defective, or Missing Items

• If your order arrives damaged in shipping or defective, contact us promptly. Our Return Policy explains how we replace damaged and defective items.
• For concealed damage or missing items, keep all packaging and let us know within 2 business days so we can start a carrier claim.

Returns and Exchanges

Return windows, return shipping, exchanges, and refunds are covered in our Return Policy.

Payment Verification

• We may need to verify payment details, especially when the shipping and billing addresses do not match.
• Verification may delay shipping by 1 to 2 business days, depending on how quickly we can confirm the details.

Questions

• Phone: (253) 581-3220
• Email: sales@eagleleather.com
• Visit: 10222 South Tacoma Way, Lakewood, WA 98499

Shipping rates, carriers, and fees may change without notice. Last updated: October 10, 2026.