Shipping policy

Eagle Leather Shipping & Delivery Policy

Last updated: December 31, 2024

1. Shipping Destinations & Delivery Options

Contiguous 48 U.S. States

• Free Ground Shipping: Orders over $69 (before tax, after discounts) ship free via ground service within the lower 48 states.
• Most “In-Store” items ship from Lakewood, WA within 1 business day (Mon–Fri).
• “Drop-Ship” items ship direct from our suppliers—usually within 1 business day.
• Orders placed after our Friday shipping cutoff or on weekends start processing Monday (excluding holidays).
• Orders with multiple items may arrive in separate shipments—we’ll notify you if so, or if there are any unexpected delays.
• Tracking numbers are emailed within 24 hours of shipment.

Carriers

• We use UPS, USPS, and FedEx for most shipments (daily pickup at our store).
• Other carriers (like DHL) available by request; may cause delays due to special pickup needs.
• If you want a specific carrier, contact us before you order.

Estimated Shipping Times

• Ground: 5–7 business days (estimated, not guaranteed)
• 2-Day: By end of the 2nd business day after shipment
• 3-Day: By end of the 3rd business day after shipment
• Next Day: Next business day after shipment

Orders must be placed by 12:30 PM Pacific for same-day pickup (latest pickup is 2:30 PM Pacific). Delays may occur due to weather, carrier issues, or holiday volume. If you have a deadline, contact us before you order.

2. Shipping Beyond the Contiguous U.S.

Alaska, Hawaii, U.S. Territories

• Orders generally ship via USPS; please allow 1–5 extra business days for processing.
• Urgent order? Contact us for options.

APO/FPO/DPO

• We ship via USPS. Be sure to provide full recipient details (name, rank, unit, APO/FPO/DPO address, 9-digit ZIP).
• Processing may take an extra 1–5 business days.

International Orders

• International orders ship via USPS unless arranged otherwise. Please allow 1–5 extra business days for processing.
• Customs, Duties, and Taxes: All import/VAT/duty/fees are your responsibility. If your package is refused or abandoned, any fees will be deducted from your refund.
• Delays may occur due to customs or required paperwork, which are out of our control.

3. Address Accuracy & Delivery

• Please double-check your shipping address before placing your order. Incorrect or incomplete addresses may result in extra fees (charged by the carrier) that you’ll be responsible for.
• If a shipment is in transit and needs to be changed or held for pickup, there may be a $15 fee per shipment (covers carrier charges; subject to change).
• Signature is usually NOT required—unless it’s a high-value item, or you request it. Just ask before your order ships.
• Lost or Stolen Packages: Once a carrier marks a package as delivered, we’re not liable for theft or disappearance. We’ll help file a claim with the carrier, but cannot guarantee replacement or refund until their investigation is complete.

4. Order Cancellation & Back-Orders

• Need to cancel or change an order? Contact us ASAP. If we haven’t shipped it yet, we’ll do our best to help.
• If your order has already shipped, we’ll provide return instructions.
• We don’t currently offer back-orders. If an item is out of stock, reach out for updates or alternatives.

5. Returns & Exchanges

• Returning or exchanging something that isn’t defective? You pay return shipping.
• First-time exchanges: you pay to send the item back, we cover shipping for the first exchange to you. After that, you’re responsible for both ways.
• If your item is damaged or defective, contact us and we’ll provide a prepaid label or a solution.
• International customers: responsible for return shipping and all fees/duties.
• Refunds: Usually appear within 5–7 business days of us receiving/inspecting your return.
• Replacements: Shipped after we confirm the issue and process necessary paperwork.
• See our Returns Policy for full details.

6. Oversized, Hazardous & Specialty Items

• Hazardous items: (like chemicals, paint) can only ship by ground to the lower 48 states, and will be clearly labeled at checkout.
• Tires: We only ship tires to the lower 48 states.
• Oversized items: (ramps, fairings, exhausts, stands, rims, seats, etc.) usually ship via UPS Ground. If extra fees apply, we’ll contact you before shipping for approval.

7. Damaged Goods & Claims

• If your order arrives with visible damage, contact us right away. We’ll help file a claim and work toward the best resolution.
• For concealed damage or missing items, keep all packaging and notify us within 2 business days so we can start a carrier claim.

8. Payment Verification & Fraud Prevention

• In some cases, we may need to verify payment details—especially if shipping and billing addresses don’t match.
• Verification may delay shipping by 1–2 business days, depending on how quickly we can confirm info.

9. Contact Information

• Phone: (253) 581-3220
• Email: sales@eagleleather.com

Have a shipping question, a special request, or just want to talk to a real human? We’re here to help—before and after your order.

Disclaimer: Eagle Leather’s shipping policies and fees are subject to change without notice. By placing an order, you agree to the terms and conditions stated above.