Hi Amman,
Thank you for taking the time to share your experience and for coming back to the store so we could revisit your helmet fit together. We’re sorry for the initial frustration and any confusion around our return and exchange policy.

Our helmet return and exchange policy is designed with rider safety as our top priority. Because helmets are engineered to protect in the event of a single impact, we can only accept returns or exchanges on helmets that remain in brand-new, unused condition. This ensures every rider receives a helmet with its full, original protective qualities. While most riders get a good fit by following manufacturer sizing, everyone’s head shape is a little different—so we usually recommend wearing the helmet in-store for about 10–15 minutes to make sure it’s the right fit for you.

We appreciate your understanding once we explained this, and we’re glad we were able to get you fitted with the X-Large helmet that works for your unique head shape. If you ever have further questions or need help with your gear, please reach out—our team is always here to help.

Thanks again for your feedback and for giving us the chance to make things right. Ride safe and enjoy your new helmet!