Motorcycle Helmet Returns & Exchanges

Motorcycle Helmet Returns & Exchanges

We want you to get a helmet that fits correctly. Eligible unused motorcycle helmets may be returned or exchanged within 30 days, whether purchased online or in our Lakewood store. The rules below explain what qualifies.

How long do I have?

• Purchased in-store: Bring the helmet and proof of purchase to Eagle Leather within 30 days of the original purchase date.
• Purchased online: You have 30 days from the delivery date. For a mailed return, the carrier must accept the package within 30 days of delivery and you must email the tracking number to sales@eagleleather.com within that period.
• Exchanges: An exchange does not restart the original return eligibility period. Further exchanges are subject to the original transaction's deadline and approval.

Can I try a helmet on?

Yes. Indoor try-on to check fit is permitted. A helmet that has been used for riding or operating a motorcycle is not eligible for a standard return or exchange. The helmet must remain unused, clean, and undamaged, with no signs of road use, odor, wear, scratches, residue or modification.

Do not remove tags, shield clings, protective films or other original protective material while evaluating fit indoors. Use of, or alterations to, included parts can affect eligibility.

What must be returned?

Return the helmet with its original manufacturer box, supplied helmet bag, tags, paperwork, manuals, shield or visor, protective films, original cheek pads and liners, hardware, inserts and all accessories or components originally included by the manufacturer. The original packaging and contents must be present and in acceptable condition.

If an otherwise eligible helmet is missing an original item that Eagle Leather can replace, the current retail replacement cost may be deducted from the refund. Where an unavailable missing component can be handled through an approved incomplete-return exception, a 25% restocking deduction may apply. Other missing, damaged, modified or nonrestorable items may make the return ineligible. These outcomes are determined during inspection.

Cheek pads, liners, Pinlock and add-ons

• Fit components: Original cheek pads and liners may be swapped during indoor fitting, provided the originals are included with the return. If original components are missing, an applicable current retail replacement cost may be charged when replacements are available.
• Pinlock: A manufacturer-included Pinlock lens that has not been installed must remain complete and in its original condition, including its protective film. Installation by the customer or a staff member is considered use. If a removed protective film or part is an approved replaceable component, the current retail replacement cost may apply; otherwise the helmet may be ineligible.
• Aftermarket additions: A helmet modified with separately purchased accessories or an installed communication system is not eligible for a standard helmet return. Factory-installed components originally included with the helmet are evaluated as original contents.

Inspection, refunds and exchanges

All returned helmets are physically inspected before a refund or exchange is approved. Most inspections are completed within 48 hours of receipt, but review may take up to five calendar days. We evaluate accessible condition and original contents; an inspection cannot guarantee the absence of hidden internal damage.

An eligible unused and complete helmet receives a refund under our general Return and Refund Policy. An approved incomplete return may be subject to the deductions described above. A helmet showing signs of use or otherwise failing the eligibility requirements will be declined.

How do I return a helmet?

1. Confirm that the helmet is unused and within the applicable 30-day window.
2. Include the original receipt or order number and all manufacturer-supplied items.
3. Bring an in-store return to our Lakewood store. For online orders, contact sales@eagleleather.com to arrange the return, or send it to Eagle Leather, 10222 South Tacoma Way, Lakewood, WA 98499.
4. Pack the manufacturer box securely inside a shipping box. Online fit-return shipping is the customer's responsibility unless an applicable defect or shipping-damage rule provides otherwise. Send tracking to Eagle Leather within the 30-day window.

Gifts, defects and warranty

Gift purchases must meet the same eligibility requirements unless an extended gift-return date has been specifically documented on the purchase account. A defect or warranty concern is evaluated separately from an ordinary change-of-mind or fit return. Motorcycle helmets are covered by their manufacturer's applicable warranty, not an Eagle Leather helmet warranty. Contact our team for help identifying the appropriate process.

Questions about your fit or a return? Call (253) 581-3220 or email sales@eagleleather.com. You can also use our Helmet Fit & Purchase Guide before ordering.